The Child Death Helpline is staffed by volunteers, all of them bereaved parents. All of the volunteers are trained, supervised and supported by professional teams within Great Ormond Street Hospital for Children NHS Trust and the Alder Hey Children’s NHS Foundation Trust. The helpline is a partnership between professionals and parents working together to provide a professional service to anyone affected by the death of a child of any age.  

 The Child Death Helpline aims to provide a quality freephone service to anyone affected by the death of a child of any age. Callers to the helpline might be parents, grandparents, siblings, other family members, friends or involved professionals. They offer a confidential, safe environment within which a caller can talk openly about the child’s life and death. Callers are given the opportunity to freely express their worries and emotions.

They provide support not only at times of crisis but also for ongoing needs of callers over their lifetime. The confidential helpline is not a counselling service but they are able to listen and provide helpful information of local services.  

The helpline is open every day of the year as follows:

Monday: 10-1pm

Tuesday and Wednesday: 1-4pm

Every evening 7pm-10pm

Calls are free, confidential & answered by trained volunteers who have personally experienced the death of a child.

0800 282 986 or 0808 800 6019 (from a mobile)


Email: [email protected]