The Helpline team can offer free and confidential advice over the phone to people on low incomes and benefits who are struggling with funeral costs. One-to-one support is only provided where the funeral has not yet happened, but the website provides information for everyone on funeral costs and practicalities after a death


Email: [email protected]

Helpline Telephone: 020 8983 5055

Please note:

The Down to Earth service have temporarily closed the Down to Earth funeral costs helpline due to being short-staffed. We are sorry for any inconvenience caused. 

Theyhope to reopen soon - please keep checking back on our website to find out more.  

If you are an existing client please be reassured that we will respond as soon as possible. 

If your enquiry does not relate to help with funeral costs we will respond as soon as we can. 

They have a number of resources on the website that you may find helpful, covering the following topics and more: 

  • Funeral planning practicalities and ideas 
  • Information specific to funerals during the Coronavirus pandemic 
  • Ways to reduce funeral costs 
  • Ways to raise funds towards funeral costs  


They also have a map of directors who have signed our Fair Funerals pledge promising to be open about all their costs: They recommend getting two or more quotes in order to compare.  


Please note that Down to Earth does not provide grants.